Return and Refund

Last updated on 30 Jun 2025

1. Introduction
Welcome to Redot. This Return and Refund Policy outlines our approach to returns and refunds for all software products and services purchased through Redot. By purchasing from Redot, you agree to the terms of this policy.

 

2. All Sales Are Final
Given the digital and intangible nature of software products, all sales are final. Once a purchase is made and access is granted, Redot does not offer returns, exchanges, or refunds under any circumstances.

 

3. No Returns
Software products delivered electronically cannot be returned. There is no mechanism to retrieve or revoke delivered digital files, licenses, or access tokens once provided.

 

4. No Refunds
Redot maintains a strict no-refund policy. We do not provide partial or full refunds for any reason, including but not limited to:

  • Buyer’s remorse or change of mind

  • Incompatibility with user hardware or third-party software

  • Lack of familiarity with the product or its features

  • Technical issues after delivery

 

5. Product Evaluation and Trial
We strongly encourage prospective customers to evaluate product demos, review documentation, and contact our support team with any pre-purchase questions. If a trial version is available, customers should fully test it before completing a purchase.

 

6. License and Ownership
Upon purchase, users receive a non-exclusive, non-transferable license to use the software in accordance with the Redot End User License Agreement (EULA). Ownership of any content, code, or intellectual property remains with Redot.

 

7. Technical Support
While we do not offer refunds, Redot is committed to ensuring customer satisfaction through ongoing technical support. If you encounter any issues or have questions about installation, configuration, or usage, please reach out to our support team at support@redot.dev.

 

8. Policy Modifications
Redot reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on our website with an updated revision date. Continued use of Redot products after policy changes constitutes acceptance of the new terms.

 

9. Contact Us
If you have any questions or require further clarification about our return and refund practices, please contact: support@redot.dev